TM
Thabo M
1 reviews | Active since Jul 2016
29 Nov 2023, 09:36
Bettersure customer experience remains a nightmare
So, I registered a claim on 15/11/23. Multiple assessments commecing on 16/11/23 took place for each line item.
It's now 29/11/23 and a number of issues remain unresolved and Bettersure is also unresponsive. I sent multiple emails and all I got was silence.
1. My DSTV dish needs to be fixed 2. Barrier wall lights are still not fixed 3. Alarm beams have not been attended to as well 4. My pool has now gone green because the pump is not operational
Yet noted that Bettersure stated that my claims issues highlighted in my previous review have been resolved. If the claims issues have been resolved, why do I still have some damages caused by the hail not fixed?
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Replies (2)TM
Thabo M's updateReviewer Update
29 Nov 2023, 10:30I received an update from Sylvia Chauke from BetterSure Financial Consultants and she is doing a fantastic job in resolving my issues. I do understand that some items take time to resolve.
I would delete the review if I could but Hollopeter doesn't allow one to do so. Consider this a 5 star rating
I would delete the review if I could but Hollopeter doesn't allow one to do so. Consider this a 5 star rating
TM
Thabo M's update29 Nov 2023, 10:30
Reviewer Update
I received an update from Sylvia Chauke from BetterSure Financial Consultants and she is doing a fantastic job in resolving my issues. I do understand that some items take time to resolve.
I would delete the review if I could but Hollopeter doesn't allow one to do so. Consider this a 5 star rating
I would delete the review if I could but Hollopeter doesn't allow one to do so. Consider this a 5 star rating
BetterSure Financial Consultants's replyOfficial
29 Nov 2023, 10:47 Good day Thabo Mogobe
Thank you for taking the time to give us feedback on the service you have received from us. Compliments are always appreciated, and we’ll definitely share your positive feedback with Sylvia Chauke.
Enjoy the rest of your day!
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply29 Nov 2023, 10:47
Official
Good day Thabo Mogobe
Thank you for taking the time to give us feedback on the service you have received from us. Compliments are always appreciated, and we’ll definitely share your positive feedback with Sylvia Chauke.
Enjoy the rest of your day!
Warm regards,
The BetterSure Team
#HealthyHome