BETTERSURE CLAIM STILL NOT APROVED 90 DAYS LATER.

LEFT TRAUMATIZED BY BETTERSURE Good Morning. My Family and I are so distraught and my family left traumatized by the disrespect and lack of compassion for my Family and I. Our onhoing nightmare started 90 Days ago. On 14 February I logged a claim with Bettersure informing them my swimming pool was losing water. We then received a call from one of their service providers to do an assessment.. i was advised not to top up the water. 15 February 2024 first inspection, 6 March second inspection done, 28 March thrid inspection. 26 April 2024 fourth inspection and 13 May 2024 fifth inspection (engineer)My Family and I have not been able to use the pool since end of February as the pool kept on losing water amd i was not able to run the pump/filter. Their service provider uploaded a final assessment on February that the pool needs to be redone as a ganite pool as we have a fiber glass pool and apparently due to where we live Mountainside Gordons Bay fiber glass is not recommended and that there was movement of the fibre pool, hence the loss of the water. I am no pool expert in fact I have no knowledge of swimming pools other than to keep them clean. Bettersure has been sending one expert after another in this 90 days ( NINETY DAYS) with lapses of lots of time in between. Many Many many many many.....follow up phone calls and emails later. We were told an internal assessor must come out to do an inspection. On We received a call from Mendle Consulting who informed us that the wrong people were sent to us and that nobody at Bettersure had the guts to take on our claim... and that he was sending an expert. We were shocked when a guy from MDN Plumbers and APM Builders Pty Ltd called us that he needs to come a leak detection he is the expert appointed by Mendle Consulting. On 26 April the Guy from MDN arrived with a box of tools. So niw we have only quarter level water left in our pool. He never opened the box he did not do a leak detection at all. He took a few photos and left. This was on a Friday. The Tuesday we called to ask what was the outcome, only to be told that he recommend we empty out the pool of all the water. I eventually wrote to the CEO who passed the matter down to one of the employees who then 86 days later tells me she needs to send out an engineer.. I wrote the the CEO again and this time he responder and he just reiterated that he can only assist us if we allow a engineer to do an inspection as he read the report of Mendle Consulting recommends an engineer to come out. Prior to this inspection request. We became aware about 3 weeks ago that the claim to redo a ganite swimming pool is R240 000 this was divulged to us by one of their call centre people at Bettersure We were also told that our claim have past through multiple claim handlers. Are we the only customers who is still suffering and has suffered this abuse and disregard at the hands of Bettersure. Has anyone ever heard an insurance. claim remains unapproved for 90 days (NINETY DAYS) and still ongoing..... Mr Truter from Mountainside Gordons Bay.