Bettersure claim incompetence

Must be the worst insurance out there. I had an electrical problem at my home. Phoned bettersure and the consultant said they will send someone out in the next 3 hours. So 4 hours later I phoned bettersure again and the next consultant says that there was no one available for the call out and that I should phone someone and then I can just claim back. So on Monday I started with the claim process and had to follow up daily or nothing would happen. Every day you cannot get back to the consultant because its their day off so you need to redo the process everytime. Finally signed the claim form and was informed that the money will be paid in in the next 3 business days. Its been 5 business days now everytime I phone to get feedback they either put me on hold for hours or they just drop the line. Shocking service. I feel sorry for whoever needs to deal with this useless insurance company.