1 reviews | Active since Oct 2011
Bettersure bad service and unexplained claims rejection after second assessor came out
I bought a new home early this year with a pool in very good condition, moved in 1st of May. I accepted a quote from Bettersure for house and building cover. In July, we had excessive rain on 2 occasions (each several days of rain) and afterwards I noticed the cement bricks around the pool caving in and the pool bulging to the inside. I contacted the insurance, they sent out an assessor and then a builder. The quote to repair was very high and Bettersure rejected it. Bettersure then sent out a second assessor and his report was different and he said the damage was not due to the storms. Since then I have been trying to challenge the rejection and everytime I am told to wait for the documentation to do so... even after my 4th call back to Bettersure I am still waiting and find the service absolutely terrible and compared to my previous insurance the difference is mind blowing... I will most probably be moving away from Bettersure
The Bettersure Team.
The Bettersure Team.
Kind Regards,
The Bettersure Team.
Kind Regards,
The Bettersure Team.
We confirm that the outcome of your dispute was concluded and the outcome of our findings was discussed with you.
During the validation process of your claim is was confirmed that the damages claiming for was not caused due to a sudden or unforeseen event, but actually due to gradually deterioration that occurred over a period of time.
This is an exclusion on your policy and was also discussed with you in detail.
In view of the above, we confirm the the claim was correctly declined and that the decision herein will remain unchanged.
If you need further assistance, please feel free to contact us back.
Kind Regards,
The Bettersure Team.
We confirm that the outcome of your dispute was concluded and the outcome of our findings was discussed with you.
During the validation process of your claim is was confirmed that the damages claiming for was not caused due to a sudden or unforeseen event, but actually due to gradually deterioration that occurred over a period of time.
This is an exclusion on your policy and was also discussed with you in detail.
In view of the above, we confirm the the claim was correctly declined and that the decision herein will remain unchanged.
If you need further assistance, please feel free to contact us back.
Kind Regards,
The Bettersure Team.