BetterSure are a bunch of manipulating, *****ster and ****mers

Dear Consumers,

This is the second review I am writing in a space of a month. I lodged a geyser claim with betterSure Insurance on the 20th of April 2023. A service provider was dispatched to my home on the 21st of April to inspect the geyser. It was found that the geyser is leaking and not safe as it might burst anytime and the solar panel along with other components will need to be replaced.

I followed up with BetterSure days after this as they were not updating me on the progress of the claim and was told that my claim was rejected.

When I asked what the reason was, I was told that according to the report, the entire system needs to be replaced and some items are not covered. I then asked what about the leaking geyser and they told me that they will need to contact the service provider that was dispatched.

I followed up again with them and was told that they have contacted the service provider and a second report was received and the first was incorrect and it will be escalated for approval.

Now here is a catch, I was told again that the claim is rejected because my geyser is connected indirectly (the contents of the reports now changed) and therefore is rejected.

I then disputed the claim and a second service prover was dispatched. Again, they came and inspected the geyser, and the report was sent to betterSure. Findings were that the geyser is leaking and there is rust and blockages in the pipes and the entire system needs to be replaced.

I then followed up again and after numerous attempts of calling and being told that it has been escalated for Approval, I eventually spoke to a lady by the name of Whitney Thomas and she told me again that it was rejected due to the installation of the geyser not being correct, I then asked how did they arrive at that conclusion as it was never mentioned on the reports (They did not know I have copies of both the Assessment reports and the quotes sent to them) and she then said the validation department reached that conclusion. I then asked how did they arrive at that conclusion as nothing was ever mentioned about the installation and she said she will call the service provider again and find out.

A few minutes later, I received a call from the service provider saying that Whitney called them and asked them to change the contacts of the report as a matter of urgency and sent it back to them but the service provider did not know what to write as the information they had initially provided was true and accurate and refused.

From all of this, it is evident that BetterSure will go to extra lengths to reject the claim even asking the service provider to change information to suit their needs. It all made sense why there were two reports submitted from the 1st service provider. They realized that they needed to honor the claim and ask the service provider to change it so that they can reject it.

Please be careful with BetterSure, they will do anything to reject claims even if it means manipulating information so that they can ***** you over.