Bettersure are *******!!

Dealing with Bettersure has been one of the worst experiences I have ever experienced.

I had bond cover with Bettersure. I decided to change my bond from one bank to another. I contacted Bettersure to change my cover amount and bank details for my bond. When they eventually contacted me back, I was advised that they were unable to change my policy and I would need to get a new quotation. I requested that they give me a new quote. Needless to say they never responded, so i went with another service provider who were absolutely amazing!

Once i was notified that my new bond was in the process of registration, I contacted Bettersure to cancel the policy i had with them.

I had initially requested that my policy be cancelled as at the end of February, with my final debit order being 1 February.

I received a call from Mpho, she stated that if my policy is effective until end February, I will have to pay a premium on 1 March as payments are made in arrears. I then asked for the policy to be cancelled immediately as i did not want to be double debited in March for the Bettersure policy and the new policy.

However, going back on my policy documentation, I realized that i have been paying in advance and not in arrears. I even sent through my policy documentation confirming this.

I requested that they either refund my February payment, or cover me for the month of February.

I have sent numerous emails and have had absolutely no response from Bettersure.

They have basically ****** my money!!