NL
Neo L
1 reviews | Active since May 2025
14 May 2025, 20:40
Bettersure
Am not happy with the company, it's been three weeks now since I made a claim with them, and it got rejected and they did not even tell me why until I called them to make a follow up, even then the reason that they give me for the rejection of claim does convince me that they wanted to help. Now my claim it's with the underwiters for a possible rejection, I can't believe this how they treat me their customer when I trusted them and their brand. There turnover time is not good. They need to do due deligence when they handle people claim because they trust the company.
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
15 May 2025, 07:59Hello Neo
Thank you for bringing this to our attention. We're truly sorry to hear about your recent experience with our claims process.
We understand how frustrating it must be to feel kept in the dark and to have to follow up for feedback, especially during a stressful time. Please know that your concerns about transparency and the claim rejection process are being taken seriously. Our records show that you have reached out to us on WhatsApp, and one of our consultants, Tebogo, gave you feedback.
Please rest assured that we did escalate the matter to the underwriter, requesting them for urgent attention.
Please rest assured that we did escalate the matter to the underwriter, requesting them for urgent attention.
The outcome takes between 7 and 10 days; however, we hope that this will be sooner as we already escalated the matter.
We will keep you posted and ensure that you receive the final outcome as soon as the underwriter responds.
We will keep you posted and ensure that you receive the final outcome as soon as the underwriter responds.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 May 2025, 07:59
Official
Hello Neo
Thank you for bringing this to our attention. We're truly sorry to hear about your recent experience with our claims process.
We understand how frustrating it must be to feel kept in the dark and to have to follow up for feedback, especially during a stressful time. Please know that your concerns about transparency and the claim rejection process are being taken seriously. Our records show that you have reached out to us on WhatsApp, and one of our consultants, Tebogo, gave you feedback.
Please rest assured that we did escalate the matter to the underwriter, requesting them for urgent attention.
Please rest assured that we did escalate the matter to the underwriter, requesting them for urgent attention.
The outcome takes between 7 and 10 days; however, we hope that this will be sooner as we already escalated the matter.
We will keep you posted and ensure that you receive the final outcome as soon as the underwriter responds.
We will keep you posted and ensure that you receive the final outcome as soon as the underwriter responds.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
15 May 2025, 10:42Hello Neo
Kindly note that we've emailed you the letter with feedback from the underwriter.
Please let us know if you need help with anything else. Once again, we apologise for the frustration this experience has caused you.
Warm regards,
BetterSure
Kindly note that we've emailed you the letter with feedback from the underwriter.
Please let us know if you need help with anything else. Once again, we apologise for the frustration this experience has caused you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 May 2025, 10:42
Official
Hello Neo
Kindly note that we've emailed you the letter with feedback from the underwriter.
Please let us know if you need help with anything else. Once again, we apologise for the frustration this experience has caused you.
Warm regards,
BetterSure
Kindly note that we've emailed you the letter with feedback from the underwriter.
Please let us know if you need help with anything else. Once again, we apologise for the frustration this experience has caused you.
Warm regards,
BetterSure
NL
Neo L's updateReviewer Update
15 May 2025, 13:44I did receive the letter, but I don't agree with it, the structure of the building is intect, and by my understanding the brick force help the structure stay connected and in one place but I know am not a professional but the problem here is I have huge crack in the middle of the ground that is even going to the foundation I don't see how the brickforce is connected and how it would have made any significant impact and what makes this worse is that you claim the floor was not properly compacted, my question is that how do you know, what method did you use check that because one might agure that the change or shift in land might cause, or the weather etc.... Truly am really disappointed because when I was sold this insurance, I was told that you would assist me when I need help or even when my house gets cracks but am left fending for my own or was this just a way for the company to get out in full filling its obligations to assist its clients, I truly don't know but I thank you for the letter.
NL
Neo L's update15 May 2025, 13:44
Reviewer Update
I did receive the letter, but I don't agree with it, the structure of the building is intect, and by my understanding the brick force help the structure stay connected and in one place but I know am not a professional but the problem here is I have huge crack in the middle of the ground that is even going to the foundation I don't see how the brickforce is connected and how it would have made any significant impact and what makes this worse is that you claim the floor was not properly compacted, my question is that how do you know, what method did you use check that because one might agure that the change or shift in land might cause, or the weather etc.... Truly am really disappointed because when I was sold this insurance, I was told that you would assist me when I need help or even when my house gets cracks but am left fending for my own or was this just a way for the company to get out in full filling its obligations to assist its clients, I truly don't know but I thank you for the letter.
BetterSure Financial Consultants's replyOfficial
16 May 2025, 11:17Hello Neo
Thank you for your message and for taking the time to share your concerns in detail.
Please be assured that we understand how unsettling it must be to see such significant cracks in your home and to receive a response that doesn’t align with your expectations.
The assessment was based on the findings of the appointed experts and aligned with your policy terms.
If you would like to question these findings, please follow the claim dispute process.
Warm regards,
BetterSure
If you would like to question these findings, please follow the claim dispute process.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 May 2025, 11:17
Official
Hello Neo
Thank you for your message and for taking the time to share your concerns in detail.
Please be assured that we understand how unsettling it must be to see such significant cracks in your home and to receive a response that doesn’t align with your expectations.
The assessment was based on the findings of the appointed experts and aligned with your policy terms.
If you would like to question these findings, please follow the claim dispute process.
Warm regards,
BetterSure
If you would like to question these findings, please follow the claim dispute process.
Warm regards,
BetterSure