BetterNotSure

I logged a claim through email and WhatsApp on the 7th June zero response. Pretty sure their WhatsApp doesn't function as intended.

10th June, phoned in, logged a claim BSH***2 for my pc that got damaged.

Assesor came out on the 13th june I think, after I had to call a few times for updates. The 18th,after getting zero feedback, I call, they tell me to get my own company to do an assessment on the pc because their isn't qualified.

The 19th I email through the report from the assessor I had to get myself. 21st of June I call in as I still haven't gotten feedback or follow ups. They aren't getting my emails at that point.

21st to the 24th I have to email their people using their private emails so that they can update the ticket with the documentation.

25th and 26th I call, the updates I get is they waiting on documents from me, I explain I emailed them through, then they want me to explain again what happened to the pc.

In the body of the email I sent them, I explain that the invoice attached for the item contained 2 units, and that I'm only claiming for 1 unit, I have to explain this over the phone as well because they either don't bother reading the email, or don't see that the quantity listed on the invoice shows 2.

After some back and forth over the next few days, I have to provide a quote with on the items I'm claiming, because the can't read basic English. I do that.

8th July I call, the you ticket has been appointed to bettersure claims because of the amount. And they are just a 3rd party company handling the claims. Okay. I wait for an update. Nothing.

12th July I call, the ticket is sitting with the bettersure claims department, they will escalate to their supervisor for feedback, I should expect a call within the next few days. Obviously I get no calls, at the point they have made zero effort to contact me, I have to constantly follow up with them.

18th July, the ticket will be appointed to an internal assessor who will come to my house (3rd time someone has to come out now) I ask when did they update the ticket with this info and how long do I have to wait? Last update was on the 12th, the guy who was supposed to appoint the assessor went on leave.

Emails, whatsapp doesn't work. They don't follow up. You have to call daily to get them move the process along.

I'm now supposed to wait 48 hours for them to send the assessors out. They will call me. Lol. After every call I was told they will call me back, not 1 single time have they done this.