1 reviews | Active since Oct 2016
Betterlife refuses to cancel my policy, and keeps charging me
<p>I have been attempting to cancel my policy for over a month.</p> <p> </p> <p>Their site gives no number for cancellations. Every time I call, I get told "someone from cancellations will call you back". This never happens. I have submitted requests for contact on their site, and I get no response.</p> <p> </p> <p>I have now paid for this last month, because I couldn't cancel, and therefore the debit order went off, and I suspect the same will happen at the end of this month.</p> <p> </p> <p>This is COMPLETELY unacceptable, and I sincerely hope to be refunded when the cancellation if finally done.</p>
Dear Jonathan,
Thanks for bringing the matter to our attention. Please allow us to investigate and we will provide feedback shortly
Regards,
BetterLife Client Services
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Dear Jonathan,
Thanks for bringing the matter to our attention. Please allow us to investigate and we will provide feedback shortly
Regards,
BetterLife Client Services
***
I was contacted in November, and had all the documents you asked for by the 6th of December. Yet you persist in charging me month after month! When I first posted this in October, I had been trying for a month already. That is now SIX MONTHS that you have charged me beyond when I tried to cancel, and three months since it was cancelled.
100% UNACCEPTABLE
I was contacted in November, and had all the documents you asked for by the 6th of December. Yet you persist in charging me month after month! When I first posted this in October, I had been trying for a month already. That is now SIX MONTHS that you have charged me beyond when I tried to cancel, and three months since it was cancelled.
100% UNACCEPTABLE
