BetterLife or not better?

I have been contacting BetterLife at their email *** in January and April with no response. I need to cancel my policy, and I'm not getting any client service. When I try to leave a message on the website https://www.betterbond.co.za/contact-us my message is not delivered, but keeps showing the message "please wait" It is so funny how this is the norm with regards to client service after a policy or something has been sold. But skip one debit order, and then the response is always without fail instant.