MKm
Ms. Kleinsmith mkleinsmith

1 reviews | Active since Jun 2023

14 Apr 2025, 09:19

Betterlife Bond Cover Life Assurance Policy

We are in the process of finalising the estate of my late cousin's husband with ESI Attorneys. As part of this, we’ve reached out to Betterlife regarding the life policy held by my cousin's husband. Since she has limited education, I’ve been assisting her in managing these matters.

The only remaining issue is the GLA policy intended to cover the bond, but despite our repeated efforts to contact Betterlife, we’ve had no success in resolving this matter. This has left us with no other option but to seek assistance on this platform in hopes that someone from the company can help the widow, Michelle Van Niekerk.

The family is experiencing significant financial strain and desperately needs peace of mind regarding their home. It is disheartening that, after taking out a policy specifically to provide support in the event of a death, the claims process is proving so burdensome and adding unnecessary distress to an already difficult time. Please make contact with either ESI Attorneys or myself. I will connect you with the widow.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply14 Apr 2025, 09:56
Official
Hello Ms Kleinsmith

Thank you for bringing this to our attention, and please accept our sincere condolences for your family’s loss. 

We’re truly sorry to hear about the difficulties your cousin's widow has experienced during an already painful time. A life policy is meant to provide peace of mind and financial support when needed most. Please let us know which email address you've used to try to reach us so we can confirm that you have the right information.

Our claims manager has confirmed that she has contacted you and will ensure you get assistance urgently. 
 
Thank you for stepping in to assist your cousin and for allowing us the opportunity to correct this. 

Warm regards
BetterSure