TF
Tobisa F

1 reviews | Active since Apr 2019

30 Apr 2019, 10:45

Betterbond will debit your account without the account holder’s permission !!!

Please South Africans be warned regarding a Betterbond policy! They will deduct your premiums whether your permission has been granted or not! In 2013, l bought a house, FNB required that l take out a policy to cede to FNB in the event of my death. The bond has since been paid up, despite my multiple requests that Betterbond stops the debit orders, over a year into my first request for a cancellation, Betterbond still finds their way into my bank account! I am disgusted by the manner in which they have handled my account! Could someone please explain to me why it’s such a mission to cancel a policy? Please stay away from Betterbond!! T

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Replies (2)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply30 Apr 2019, 11:39
Official
Good day Mr Fodo, 

I apologize for the inconvenience caused.  We have escalated this to BetterLife Insurance Products and one of the managers will be in contact with your shortly. 

Kind Regards
The BetterBond Team
BetterSure Financial Consultants
BetterSure Financial Consultants's reply06 May 2019, 15:11
Official
Dear Ms Fodo

Kindly note that your policy has been cancelled and your complaint has been resolved. Should you require any further assistance, please contact BetterSure on ***. 

Kind regards,
The InsuranceTeam