ZZ
Zainabou Z
1 reviews | Active since Jul 2025
16 Jul 2025, 13:06
Better Sure ****mers that feed on poor
Throughout the claims i have submitted nothing has been paid, i now discovered that it's under OLD Mutual a Company that ****s poor people. Last year i reported leakage coming underneath the floor and we recently bought the house, and it was assessed prior we moved in now the insurance claims that it is not their fault. I'm so disappointed you guys have no shame.
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BetterSure Financial Consultants's replyOfficial
16 Jul 2025, 15:22Hello Zainabou
We sincerely regret to hear about your disappointment and frustration regarding your recent claims experience. Please allow us to clarify a few important points and assist where possible.
BetterSure acts as your broker — our role is to assist you in securing insurance cover with an insurer, in this case, Old Mutual Insure, who underwrites your policy and makes the final decisions on claim outcomes based on the terms and conditions of that policy.
We understand how upsetting it can be when a claim is rejected, especially when the damage feels beyond your control.
Regarding the specific claim for leakage under the floor, the assessment revealed that the issue stemmed from a gradual or pre-existing condition, which unfortunately falls outside the cover provided by most standard home insurance policies. These exclusions are not unique to Old Mutual but are generally standard across the industry.
That said, our team is here to support you. If you would like us to escalate this matter for a further review or assist with the dispute process, please let us know — we are more than willing to help ensure your concerns are properly addressed.
Warm regards,
BetterSure
We sincerely regret to hear about your disappointment and frustration regarding your recent claims experience. Please allow us to clarify a few important points and assist where possible.
BetterSure acts as your broker — our role is to assist you in securing insurance cover with an insurer, in this case, Old Mutual Insure, who underwrites your policy and makes the final decisions on claim outcomes based on the terms and conditions of that policy.
We understand how upsetting it can be when a claim is rejected, especially when the damage feels beyond your control.
Regarding the specific claim for leakage under the floor, the assessment revealed that the issue stemmed from a gradual or pre-existing condition, which unfortunately falls outside the cover provided by most standard home insurance policies. These exclusions are not unique to Old Mutual but are generally standard across the industry.
That said, our team is here to support you. If you would like us to escalate this matter for a further review or assist with the dispute process, please let us know — we are more than willing to help ensure your concerns are properly addressed.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 Jul 2025, 15:22
Official
Hello Zainabou
We sincerely regret to hear about your disappointment and frustration regarding your recent claims experience. Please allow us to clarify a few important points and assist where possible.
BetterSure acts as your broker — our role is to assist you in securing insurance cover with an insurer, in this case, Old Mutual Insure, who underwrites your policy and makes the final decisions on claim outcomes based on the terms and conditions of that policy.
We understand how upsetting it can be when a claim is rejected, especially when the damage feels beyond your control.
Regarding the specific claim for leakage under the floor, the assessment revealed that the issue stemmed from a gradual or pre-existing condition, which unfortunately falls outside the cover provided by most standard home insurance policies. These exclusions are not unique to Old Mutual but are generally standard across the industry.
That said, our team is here to support you. If you would like us to escalate this matter for a further review or assist with the dispute process, please let us know — we are more than willing to help ensure your concerns are properly addressed.
Warm regards,
BetterSure
We sincerely regret to hear about your disappointment and frustration regarding your recent claims experience. Please allow us to clarify a few important points and assist where possible.
BetterSure acts as your broker — our role is to assist you in securing insurance cover with an insurer, in this case, Old Mutual Insure, who underwrites your policy and makes the final decisions on claim outcomes based on the terms and conditions of that policy.
We understand how upsetting it can be when a claim is rejected, especially when the damage feels beyond your control.
Regarding the specific claim for leakage under the floor, the assessment revealed that the issue stemmed from a gradual or pre-existing condition, which unfortunately falls outside the cover provided by most standard home insurance policies. These exclusions are not unique to Old Mutual but are generally standard across the industry.
That said, our team is here to support you. If you would like us to escalate this matter for a further review or assist with the dispute process, please let us know — we are more than willing to help ensure your concerns are properly addressed.
Warm regards,
BetterSure