IC
Iskandar C
1 reviews | Active since Jul 2023
07 Aug 2024, 16:35
Better Sure Claim - No Service
Logged a claim over a month ago. Still have note received feedback. Boundary wall is still laying in my neighbors yard, and electricity on that side of the house is off. This is actually the worst service I have ever received. No one can tell me how long this internal assessor is going to take to review the case. And you just give me generic responses. How do you keep clients! Can you please just tell me if you are paying or not. I need to get my wall sorted.
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Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
07 Aug 2024, 19:34Hello Iskander,
We deeply regret the ongoing frustration you have experienced regarding your claim. It is clear that our communication and follow-up processes have not met our own standards or your expectations, and for that, we sincerely apologise.
We will escalate your case to the claims administrator's top management and will also address it with our own team to expedite the resolution. We will continue to monitor the progress closely until your claim is resolved, and we will leave no stone unturned to make things right.
Thank you for your patience and understanding.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply07 Aug 2024, 19:34
Official
Hello Iskander,
We deeply regret the ongoing frustration you have experienced regarding your claim. It is clear that our communication and follow-up processes have not met our own standards or your expectations, and for that, we sincerely apologise.
We will escalate your case to the claims administrator's top management and will also address it with our own team to expedite the resolution. We will continue to monitor the progress closely until your claim is resolved, and we will leave no stone unturned to make things right.
Thank you for your patience and understanding.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's replyOfficial
08 Aug 2024, 12:20Hello Iskander,
We have reviewed your case thoroughly and want to provide a clear update on the situation.
Regarding your boundary wall claim, we received feedback from our claim administrator, stating that the claim would be rejected due to poor workmanship. We communicated this to you soon after the claim was submitted.
For the electrical issue, there were complications with the initial report, leading the service provider to request a second opinion from another electrician. The service provider communicated this to you, and an electrician visited your home the same day. Although there was a delay in receiving the updated report and quotation from the claim administrator, we have now instructed the claims administrator to settle your claim and has provided you with the feedback. The matter has now been resolved.
While it’s evident there have been delays and communication gaps between the service provider and the claims administrator, please know we are addressing these issues directly with them and will work diligently to rectify them.
We sincerely apologise for the frustration this has caused you. We are glad your claim has been resolved. Thank you for your patience and understanding.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply08 Aug 2024, 12:20
Official
Hello Iskander,
We have reviewed your case thoroughly and want to provide a clear update on the situation.
Regarding your boundary wall claim, we received feedback from our claim administrator, stating that the claim would be rejected due to poor workmanship. We communicated this to you soon after the claim was submitted.
For the electrical issue, there were complications with the initial report, leading the service provider to request a second opinion from another electrician. The service provider communicated this to you, and an electrician visited your home the same day. Although there was a delay in receiving the updated report and quotation from the claim administrator, we have now instructed the claims administrator to settle your claim and has provided you with the feedback. The matter has now been resolved.
While it’s evident there have been delays and communication gaps between the service provider and the claims administrator, please know we are addressing these issues directly with them and will work diligently to rectify them.
We sincerely apologise for the frustration this has caused you. We are glad your claim has been resolved. Thank you for your patience and understanding.
Warm regards,
BetterSure
BetterSure