Better Sure

I am disgusted in the service i am currently receiving from Better Sure Insurance. On the 3 March 2023 a candle was lit at the neighbours's and their house burnt down completely and my house also burnt in the process and one month later nothing has been done to date. I made contact with Better Sure to check what will happen to the property since this is a hostile area and ******* will vandalise the property since we are unable to live there because the place is unlivible. They said i must get an invoive of a security company which i did and was forwarded to them. The invoice was R19 000 and Better Sure said they can only pay R6000. The security company withdrawn their services and the house was left unattended form the 18 March 2023. On my return to the property on the 12 April the property was vandalised for the 3rd time. I am disgruntled since we already dont have a place to stay and the traumatic experience of our house that burnt and we lost 3 neighbours in the fire and yet i have to deal with the poor service of this insurance company and having to worry about what will be next every time we visit the house. There is absolutely no communication form the insurance company if i don't phone them then they don't phone me. My house is currently unoccupied and Better Sure tells me that i need to pay for the security by myself.