1 reviews | Active since Jul 2023
Better Not Sure
I required a quote for building insurance and saw that Better Sure will save me 30 percent on the premium and living under these difficult time, this was welcoming. I went through the process and was also informed by the consultant that if Better Sure could not beat my current premium then I will qualify for R2000. Wow even better, I thought. At the end of all the collecting and processing my information and the discount, the premium was higher than what I am currently paying and also for a quote I received from another company. I informed the consultant and I stated that I would like to claim the R2000. He requested that I email him my schedules and the quote which I did. After a few days I received no feedback so yes something fishy ... I then emailed the consultant and he rep**** to stating that the underwriters said that the information was insufficient. No professionalism to state that please provide clarity on the following so that we may pay you what was promised to you. A hide and seek game to avoid accountability. But with the same documents you may send to OutSurance and they would gladly pay you for example the R500 if they can not beat your current premium.
False advertising indeed. Please be aware when dealing with such devious companies that call themselves Better Sure its False for Sure!!!
Thank you for taking the time to share this with us, and we're truly sorry to hear about your experience. We can only imagine how disappointing it must have been to go through the quote process with a particular outcome in mind, and to feel that the follow-up hasn't given you the clarity you were looking for.
We take feedback like this very seriously. We'd like to look into your matter urgently, including the R2,000 offer, the supporting documents you submitted, and the communication you've had with our consultant and underwriters, so that we can come back to you with a clear and complete response.
Thank you for giving us the opportunity to investigate and respond properly.
Warm regards,
BetterSure
Thank you for taking the time to share this with us, and we're truly sorry to hear about your experience. We can only imagine how disappointing it must have been to go through the quote process with a particular outcome in mind, and to feel that the follow-up hasn't given you the clarity you were looking for.
We take feedback like this very seriously. We'd like to look into your matter urgently, including the R2,000 offer, the supporting documents you submitted, and the communication you've had with our consultant and underwriters, so that we can come back to you with a clear and complete response.
Thank you for giving us the opportunity to investigate and respond properly.
Warm regards,
BetterSure