Better make sure you don't insure with Bettersure

So towards Christmas last year I noticed a Crack that had formed in the centre of one of my beams that runs across the entrance of my house, this beam holds up a part of my roof, there was no cracks on the beam prior to us receiving heavy rainfall towards the end of last year, after we had a huge storm and after that I noticed the Crack appeared in the beam, which over a few days started getting alot worse, I did not think I had to stress because I had insurance for something like this. Gave bettersure a call as I have my building insurance through them, it was during the festive period and getting ahold of them was extremely difficult, once I managed to get ahold of them, I explained the situation to which they advised their contractor would come through the following day, the following day arrived the contractor never arrived, so I made a call to them only to be told the contractor will contact me, the contractor contacted me the same day and said the only time they will be able to assist me is on the 05 January 2023, I did advise them that the Crack on the beam as actually spread quite abit and is causing my roof to sag. Fast forward to the 05/01/2023, contractor came out to us, he then reported his findings to Bettersure, a week went by with no communication from bettersure, everytime I called in I was told they are looking into the claim, eventually I was told a second assessor has been assigned to my claim (maybe they were not happy with the first assessors findings that it was a valid claim), The second assessor came out on the 18th January 2023, while he was at my property I called him, he explained to me that he can see the Crack is a new Crack which has spread quite drastically and exposing the natural colour of the wooden beam. Long story short I had to follow up yet again with bettersure to find out what is going on with my claim, to being told by your call centre agent that my claim has been rejected. Reason for it being rejected was that the beam cracked due to the weight of my roof and not the rain, I have never heard of that before, I never built this house, this house had been built many years ago, I'm pretty sure if it was the ''load of the roof" as they refer to it, it should have already collapsed. In the 1 year and 5 months that i had my policey with them, this was my first claim, So to sum it up, Bettersure is quick to sell you a policy, also quick to take your money every month, try claiming, you guys will be put from pillar to post and your claim will still get rejected, I should have went through the hellopeter posts before I made a decision to go ahead with them, as you see some ********** stresses that they put people through. OH and you need to wait 5 to 7 days before they can send you their findings as to why your claim as been rejected. Be aware of these people and their ****, I will be taking this further to the ombudsman.