Better for who🙄🙄😏😏

Very useless, I lodge my claim November 2021 after I had a breakin they took forever. I was calling them day in day out, to my surprise one of the items is not covered since it's work item but when I was doing insurance application that was never said. Fine the item was removed now the tsotsi's are paying me less money because they are saying my covered amount is above coz of the removed item and that removed item they did not remove in the assessors report they only removed it on my claim🙄🙄🙄but how. Been writing emails now requesting my claim report, contract and my recording which they are ignoring my emails.