CC
Chantelle C
1 reviews | Active since Nov 2024
10 Nov 2025, 11:58
Better be sure you going to have problems
If I could give better sure a -5 Stars I would.The most pathetic insurance ever.A person reports a claim then 10 people come out to your home to assess damages.Another 2 months pass and if you dont follow up with them they do not come back to you. We incurred damages at our home due to a water leak inside the wall.sent out about 4 people to look at the pipe one contractor wasted our time on a saturday they came unprepared,Eventually another plumber was sent out to fix the pipe.Pipe is still not repaired how it should be.Anyway they sent out about 6 assessors to have a look at the damage only to find out that they will pay me out a lump sum of money to fix the damages.The money will not be enough to cover the damages we suffered.People stay away from this company.Better be sure you will get **** service.
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Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
10 Nov 2025, 12:22Hello Chantelle
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you've endured throughout your claims process. This is not the level of service we aim to provide, and we deeply regret that we’ve let you down.
We understand how upsetting it must be to deal with repeated assessments, delays, and a repair that still isn’t resolved to your satisfaction. Your feedback is important to us, and we would like to investigate this matter further to understand what went wrong.
Kindly bear with us while we track your profile and review your recent claim. We will get back to you soon.
Warm regards,
BetterSure
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you've endured throughout your claims process. This is not the level of service we aim to provide, and we deeply regret that we’ve let you down.
We understand how upsetting it must be to deal with repeated assessments, delays, and a repair that still isn’t resolved to your satisfaction. Your feedback is important to us, and we would like to investigate this matter further to understand what went wrong.
Kindly bear with us while we track your profile and review your recent claim. We will get back to you soon.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply10 Nov 2025, 12:22
Official
Hello Chantelle
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you've endured throughout your claims process. This is not the level of service we aim to provide, and we deeply regret that we’ve let you down.
We understand how upsetting it must be to deal with repeated assessments, delays, and a repair that still isn’t resolved to your satisfaction. Your feedback is important to us, and we would like to investigate this matter further to understand what went wrong.
Kindly bear with us while we track your profile and review your recent claim. We will get back to you soon.
Warm regards,
BetterSure
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you've endured throughout your claims process. This is not the level of service we aim to provide, and we deeply regret that we’ve let you down.
We understand how upsetting it must be to deal with repeated assessments, delays, and a repair that still isn’t resolved to your satisfaction. Your feedback is important to us, and we would like to investigate this matter further to understand what went wrong.
Kindly bear with us while we track your profile and review your recent claim. We will get back to you soon.
Warm regards,
BetterSure
CC
Chantelle C's updateReviewer Update
10 Nov 2025, 13:26I have had it with better sure.I was told to remove my previous post about bettersure but this time I will not.Quick to take a persons money and in return give the most pathetic service on this earth.This time I will not remove my pos***** time that people see how pathetic you guys are.
CC
Chantelle C's update10 Nov 2025, 13:26
Reviewer Update
I have had it with better sure.I was told to remove my previous post about bettersure but this time I will not.Quick to take a persons money and in return give the most pathetic service on this earth.This time I will not remove my pos***** time that people see how pathetic you guys are.
CC
Chantelle C's updateReviewer Update
10 Nov 2025, 18:25You see people this is what a person gets.So the pipe in my wall that is leaking and causing damages was what not maintained???Do you not identify that as unforeseen or should I have broken my wall every month to check if there are any leakages??What happened here was unforseen and had you guys sent a professional leak detector the first time round non of most of my issues wouldve happened.When assessors are here to evaluate the situation they all tell me that the problems im experiencing is to do with a pipe that is damaged.Funny enough when the report does get given through , better sure deems it as not covered.I see im not the only one with this sort of issue.Rather tell people that the only thing you guys cover is a blocked drain and replacing of a geyer further than that nothing else.
CC
Chantelle C's update10 Nov 2025, 18:25
Reviewer Update
You see people this is what a person gets.So the pipe in my wall that is leaking and causing damages was what not maintained???Do you not identify that as unforeseen or should I have broken my wall every month to check if there are any leakages??What happened here was unforseen and had you guys sent a professional leak detector the first time round non of most of my issues wouldve happened.When assessors are here to evaluate the situation they all tell me that the problems im experiencing is to do with a pipe that is damaged.Funny enough when the report does get given through , better sure deems it as not covered.I see im not the only one with this sort of issue.Rather tell people that the only thing you guys cover is a blocked drain and replacing of a geyer further than that nothing else.
CC
Chantelle C's updateReviewer Update
10 Nov 2025, 18:30And I see im not the only one that gets settlement agreements which will never cover the damages incurred.
CC
Chantelle C's update10 Nov 2025, 18:30
Reviewer Update
And I see im not the only one that gets settlement agreements which will never cover the damages incurred.