Being in a Mental Asylum is better than this

I am dumfounded by how absolutely abysmal this insurer is!! They are not even worth one star. It feels like I am in an asylum, in a horror movie. And I am not joking. It makes me panic to think that this place is even allowed to provide home insurance. We had to tell the SAME story to 20 different people over a period of 3 months, for what is supposed to be a simple geyser call out. It is clear that they have no idea how to handle insurance claims. How on earth is it possible in this day and age to not just be able to open up the claim number to see what is going on.

It is like they play hot potato with your claim, no one wants it.

We have an active case at the ombudsman for a simple geyser callout. And it’s not about money. I have paid for it myself, and they paid me back. This is a matter of principle, that they are kept accountable for playing with me and my family’s livelihood. I don’t have a week to document what chaos this place seems to be in. In a nutshell I have had 2 simple claims with them over the course of the year, and it’s just been ridiculously bad so we decided enough is enough. What I want to note here now however is: They sent me an email today stating my insurance is now canceled with them on this Friday the 29th of August 2025, while I have it in writing that our policy must only be canceled on the 1st of September 2025. When our new policy obviously kicks in. This is insurance 101!!! Who on earth does something like this??! This is not a game of monopoly! This is beyond unacceptable.