Bath tub and sink leak

I have been with you guys for more that 5 years now and I have never claimed, just this once my bath tub pipes and sink are leaking I called to log a claim and i was given run around, all consultants who called me to assist in logging a claim have told me that an assessor will be sent, to my surprise today i call again to find out what the delay is after 2 weeks i am told that the claim was never logged.

I have nit been able to use my bath tub for days and you guys do not seem to care.

I asked to speak to a manager and i was placed on hold for 15 minutes till i decided to hand up and no one came back to me.

I joined better sure cause i wanted peace of mind knowing that my home is covered but I am so hurt today to see how bad I'm treated and that I have to use a bathing dish