Bad service rendered at bettersure

On the 12th September 2022 i lodged a claim of leaking pipes at bettersure, i was allocated Nick plumbing and leak detection to assist with the claim with claim number BSH***1. They came ficked the pipe and i paid the access. Two months down the line i had the very same problem again a leak, i called bettersure and the provided me with another leak detection company they came and upon arrival they said the problem was poor workmanship from Nick plumbing and leak detection. I called bettersure and was taking to Naledi who then advise that the report should be sent and that it will be evaluated the next day and that Nick Plumbing and leak detection should come to my place and evaluate the claim and fix were they did wrong. I explained to Naledi that i do not have access to water as i have to switch of the meter and i was told that my matter will be dealt with as early as possible the next day. So today they send a msg saying that they will be sending E-Zee group PTY LTD so i asked if i have to continue paying access while they are not doing the job correct. I was told that the Nick Plumbing and leak detection has to come and fix and in that was i do not have to pay access till today m still waiting without water and i called bettersure today and Sizwe said nick plumbing and leak detection are on their way to my property to fix and evaluate. I am just wondering how long will it take for bettersure to assist if they will assist, if they won't assist way not make it clear to me so that i can look for a way forward because i cannot continue paying access while people do not do their job correctly. M also wondering if this is how bettersure treats their customers and if i should continue being with them if i suffer like a person without an issurance while i pay each month.