Bad service received

The feeling of expressing the disappointment regarding the service I recently received. Despite my expectations, the experience fell far short of satisfactory. I logged a Home Content claim from December the 19th even today my claim hasn't been sorted. I have been calling all the time hearing the same excuses that they have escalated query and the tram leader is working on this. Everyone on the call center refused to let me talk to the team leader or any manager which shows that they are just promising me lies. I've been getting excuses and everyone seem to be empathetic and admitting that no this is taking too long but still nothing is still sorted. I am really awaiting for this claim to be sorted so that I can cancel my insurance with them and choose someone else. Imagine trusting my home insurance with such service. All of this has inconvenienced me alot. It's going on 2 months now without getting my issue resolved. Being dissapointed is not close to how I feel. I have indeed lost respect for this company.