BAD SERVICE - PLEASE DONT USE THIS INSURANCE

On Monday 30 October I lodged a claim for damages to my roof due to hail storm. They said they will send a contractor the following day at 14h00. This contractor never pitched. When I phoned to follow up - he said that it is to far for him to travel.

I phoned the insurance again, who the arranged anther contractor to come evaluate the damage on Thursday 2nd of November at 08h00. Needless to say - this one also did not pitch. Apparantly he had a breakdown with a flat tire - but never came.

I phone the insurance again, I was furious because I have to take off at work every time. So they promised to sent someone else. Another contractor arrived just past 14h00 and measured everything. As to this day - I have not heard any feedback of the damage report. Every time I query with insurance - they have another story even telling me the contractor is first awaiting his travel fee before he submits a quotation.

I find this highly unprofessional