TM
Teboho M
1 reviews | Active since Feb 2019
22 May 2023, 15:56
Bad service i advice people to move away
I have a home cover with BetterSure which i called in i was told my cover doesn't include home contents but i changed that sometime in December and the lady said she will send documents to this day i haven't received them, i wanted to speak to a manager but i was told he was in a meeting and they will leave a note where he will call me back because i wanted him to listen to the call and rectify the issue but nothing happened. I AM CANCELING WITH THE COMPANY THEY KEEP ON GIVING ME BAD SERVICE OVER AND OVER AGAIN
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
22 May 2023, 16:43Good day Mr Mokoena
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply22 May 2023, 16:43
Official
Good day Mr Mokoena
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome
TM
Teboho M's updateReviewer Update
23 May 2023, 08:33It's always the case where you guys "we will attend to this" then nothing ever gets done you just let everything slide. So your response doesn't mean anything
TM
Teboho M's update23 May 2023, 08:33
Reviewer Update
It's always the case where you guys "we will attend to this" then nothing ever gets done you just let everything slide. So your response doesn't mean anything
BetterSure Financial Consultants's replyOfficial
23 May 2023, 10:34Good day Mr Mokoena
We truly regret the poor service you received. Thank you for your patience, you’ve helped us to put things right. Please feel free to get in touch if there’s anything else we can do to help.
We truly regret the poor service you received. Thank you for your patience, you’ve helped us to put things right. Please feel free to get in touch if there’s anything else we can do to help.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply23 May 2023, 10:34
Official
Good day Mr Mokoena
We truly regret the poor service you received. Thank you for your patience, you’ve helped us to put things right. Please feel free to get in touch if there’s anything else we can do to help.
We truly regret the poor service you received. Thank you for your patience, you’ve helped us to put things right. Please feel free to get in touch if there’s anything else we can do to help.
Warm regards,
The BetterSure Team
#HealthyHome
TM
Teboho M's updateReviewer Update
23 May 2023, 12:05Thank you the team reached out to me and they going to assess the situation and get back to me
TM
Teboho M's update23 May 2023, 12:05
Reviewer Update
Thank you the team reached out to me and they going to assess the situation and get back to me