BAD SERVICE, EXCUSES

Hi, Marius van Rensburg here, It has been more than 3 weeks to sort out the sans filter for my pool. Shaunie Thompson keeps on saying that she is waiting for a quote from the supplier, after I phoned the supplier he told me the quote has been submitted and only waiting for AUTH from BetterSure to replace the filter. I can't believe that it takes almost 3 weeks to get a claim sorted. Every month I pay my total due, not one month i've skipped any payment. Why doesn't Bettersure want to sort out my claim? I don't get any feedback, no phone call, only excuses. Please could you settle my claim and get the pool filter sorted out! HOC***