TM
Takalani M
1 reviews | Active since Sept 2017
27 Jul 2024, 08:03
Bad service claim takes over 3weeks to be resolved
I have opened a claim on the 10th of July up to today they haven't finalize my claim it's always waiting for head office to approve the amount to replace my stove is this is how you treat your client wen is time for claim your service is bd ,you even sent second accessor and the report still says my stove and oven need to be replaced why don't you do what the report say now I must suffer to cook while I'm waiting for your approval that takes over 7days
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BetterSure Financial Consultants's replyOfficial
29 Jul 2024, 07:38Hello Takalani
Thank you for contacting us. We are sorry it has taken this long to process your claim, leaving you in a quiet, uncomfortable, and inconvenient situation.
Our consultant will investigate the delay and get back to you soon. Please reply to this message with your ID or claim reference number. It helps us fast-track the profile search. In the meantime, we will try to search for your claim using the details you've provided.
Warm regards
BetterSure
Thank you for contacting us. We are sorry it has taken this long to process your claim, leaving you in a quiet, uncomfortable, and inconvenient situation.
Our consultant will investigate the delay and get back to you soon. Please reply to this message with your ID or claim reference number. It helps us fast-track the profile search. In the meantime, we will try to search for your claim using the details you've provided.
Warm regards
BetterSure
BetterSure Financial Consultants's reply29 Jul 2024, 07:38
Official
Hello Takalani
Thank you for contacting us. We are sorry it has taken this long to process your claim, leaving you in a quiet, uncomfortable, and inconvenient situation.
Our consultant will investigate the delay and get back to you soon. Please reply to this message with your ID or claim reference number. It helps us fast-track the profile search. In the meantime, we will try to search for your claim using the details you've provided.
Warm regards
BetterSure
Thank you for contacting us. We are sorry it has taken this long to process your claim, leaving you in a quiet, uncomfortable, and inconvenient situation.
Our consultant will investigate the delay and get back to you soon. Please reply to this message with your ID or claim reference number. It helps us fast-track the profile search. In the meantime, we will try to search for your claim using the details you've provided.
Warm regards
BetterSure