Bad service and useless contractors

I have had the worst experience with bettersure and their contractors/assesors Early 2022 we had a big hailstorm that actually broke tiles on my roof i had toget onto the roof in the storm to replace the tiles to avoid the ceilings from caving in they got damaged real bad i lodged a claim to which a very arrogant assesor came out to look at the damage,i did not expect a complete new roof but at least for the ceilings to be fixed since i already replaced the broken tiles,a couple days later i had to phone them to only find out my claim got declined due to lack of maintenance( on a house i only owned 2 years by the way) i requested a report why it got declined for that reason up until today 28 Nov 2022 no report Then the last straw was this morning i lodged another claim for earthquake damage to my garage we sceduled for the "builder" yes not assesor to come have a look at the damage for 1pm no one pitched. At 2pm a guy phoned me sounding like he had just woken up and asking whether he can come have a look at the damage i dont know where bettersure gets these utterly useless contractors from but until they make a plan to appoint contractors that actually want to work i dont see any good for their company i phoned bettersure to complain about this contractor and the person i spoke to only said sorry i told him i will movey policy to another insurer he asked what he can do to rectify the situation which i told him to ask management to phone me regarding the matter...guess what no phone call yet..so i will be moving my policy to someone who holds their clients needs at heart