Bad service

We had a big storm on Sunday 14 January 2024 and there was damage to my roof tiles due to branches that broke of a tree and fell onto mt roof of my house.

I lodge a claim on 15 January 2024 and they promised me that they are going to do their best to resolve the claim because if it rains I get lots of damage inside my house with the water leakage.

There was a company appointed by bettersure to do the assessment he was there 0n 17 January 2024 to do the assessment from last week i keep calling because its taking a long time to finalize the claim and today is 01 February 2024 and still they say its at validations and now there is something wrong with the report from the contractor they appointed, I asked to speak to the person who is working with my claim and the operator said they can't get hold of him.

The longer Bettersure takes to resolve this the more I get damage inside my house and it cost me money.

Shame on you bettersure