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peggy S
1 reviews | Active since Oct 2022
14 Aug 2025, 04:01
Bad service
South Africans consumers beware of better sure financial consultant's. I reported home appliances on the 1st of August they sent someone to access the fault I've never heard from them no action no solution I keep following up no action
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Replies (2)
BetterSure Financial Consultants's replyOfficial
14 Aug 2025, 07:42Good morning Peggy
Thank you for reaching out to us. We sincerely apologise for the delay and lack of communication following your claim assessment. We are urgently going to investigate this by escalating it to the claim administrator team, 4Sure.
We will ensure that you get feedback on the claim status today.
Warm regards,
BetterSure
Thank you for reaching out to us. We sincerely apologise for the delay and lack of communication following your claim assessment. We are urgently going to investigate this by escalating it to the claim administrator team, 4Sure.
We will ensure that you get feedback on the claim status today.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply14 Aug 2025, 07:42
Official
Good morning Peggy
Thank you for reaching out to us. We sincerely apologise for the delay and lack of communication following your claim assessment. We are urgently going to investigate this by escalating it to the claim administrator team, 4Sure.
We will ensure that you get feedback on the claim status today.
Warm regards,
BetterSure
Thank you for reaching out to us. We sincerely apologise for the delay and lack of communication following your claim assessment. We are urgently going to investigate this by escalating it to the claim administrator team, 4Sure.
We will ensure that you get feedback on the claim status today.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
18 Aug 2025, 19:14Hello Peggy
We would like to update you on your claim. The appointed service provider has completed their assessment and confirmed that the damage was caused by a power surge. Based on this report, we have arranged a cash settlement in line with the power surge limit on your policy.
The Agreement of Loss letter will be shared with you shortly for your review and signature.
Once again, thank you for again for reaching out to us and we apologise for the frustration that the delay has caused you.
Warm regards,
BetterSure
Once again, thank you for again for reaching out to us and we apologise for the frustration that the delay has caused you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply18 Aug 2025, 19:14
Official
Hello Peggy
We would like to update you on your claim. The appointed service provider has completed their assessment and confirmed that the damage was caused by a power surge. Based on this report, we have arranged a cash settlement in line with the power surge limit on your policy.
The Agreement of Loss letter will be shared with you shortly for your review and signature.
Once again, thank you for again for reaching out to us and we apologise for the frustration that the delay has caused you.
Warm regards,
BetterSure
Once again, thank you for again for reaching out to us and we apologise for the frustration that the delay has caused you.
Warm regards,
BetterSure