Bad Service

Good day I am very frustrated and emotional due to the service that I have received for Betterlife. I have cancelled the policy in May 2019 and I told the consultant that the property is not register in my name and that I could not afford the life insurance as well as the Building insurance. I have contacted them various time and I am fed up with the service that I have received. I do not want any policies at Better life as I can not trust them. Each consultant provides me with a different answer. They told me is cancel but still receive sms's and than the consultant tell me I need an cession letter from the bank. My loan has been approved and nothing is finalized and they want me to pay for something that I do not have. I am waiting for Betterlife to phone me back. I am not getting any feedback I will take this matter further, because I am wasting my time and money to get hold of them.