Bad Better Sure

Dear reader,

I have been living in my house for close to 2 years, (22/23 months) during this time the pool did not leak. I decided on Better Sure for my home insurance, and they accepted the contract without even sending an accessor to my property. Now I have a leaking swimming pool that has drained more than 80% of the water in the pool. I then opened a claim with Better Sure expecting the insurance company to assist with this unforeseen event. They then dispatched a service provider to do an inspection. He arrived and did the inspection, visually, no tests were done to determine where the pool was leaking. His comment was that the structure could be failing (unforeseen event) and that the pool needs to probably be rebuild. Then a week later I followed up with the insurance company and they informed me that the claim was invalid because I did not do maintenance, and I should contact the previous owner to do the repairs on the pool. So only based on pictures, the claim was not approved. No test was done to determine the actual problem. A Visual inspection was enough to decide that they would not honor their part of the contract. After my last e-mail to them, I was informed it would take another 10 working days for the repudiation letter, this after a month has already passed since I opened the claim. It’s very easy for these companies to accept your payment every month, but when it comes to the fulfilment of their contract, they easily deny your claim, and inform you that it’s your fault.