hM
hazel M
1 reviews | Active since Feb 2020
30 Jan 2024, 10:17
BAD BAD SERVICE FROM BETTERSURE
I have logged a claim on the 10TH of Jan 2024 till today the 30TH I have not gotten a respond. Not even a team leader to call and explain the delay. it seems like my claim was not attended to. I call daily to follow up with no lucrative solution every now and then.
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
30 Jan 2024, 10:31Good day Hazel Mokgohloa,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply30 Jan 2024, 10:31
Official
Good day Hazel Mokgohloa,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
hM
hazel M's updateReviewer Update
01 Feb 2024, 09:10Hi BetterSure
Please note that i am still awaiting your respond after you promised to revert back by COB on the 30TH.
Now i just spoke to Tshego and still not progress on my claim. Honestly what do i do now .. I feel so sad and ****** as i have been paying for 2 years with no claims and honestly paying But the moment i claim you don't want to pain.
Please note that i am still awaiting your respond after you promised to revert back by COB on the 30TH.
Now i just spoke to Tshego and still not progress on my claim. Honestly what do i do now .. I feel so sad and ****** as i have been paying for 2 years with no claims and honestly paying But the moment i claim you don't want to pain.
hM
hazel M's update01 Feb 2024, 09:10
Reviewer Update
Hi BetterSure
Please note that i am still awaiting your respond after you promised to revert back by COB on the 30TH.
Now i just spoke to Tshego and still not progress on my claim. Honestly what do i do now .. I feel so sad and ****** as i have been paying for 2 years with no claims and honestly paying But the moment i claim you don't want to pain.
Please note that i am still awaiting your respond after you promised to revert back by COB on the 30TH.
Now i just spoke to Tshego and still not progress on my claim. Honestly what do i do now .. I feel so sad and ****** as i have been paying for 2 years with no claims and honestly paying But the moment i claim you don't want to pain.
BetterSure Financial Consultants's replyOfficial
02 Feb 2024, 10:29Good day Hazel Mokgohloa,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply02 Feb 2024, 10:29
Official
Good day Hazel Mokgohloa,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome