BM
Boitumelo M
1 reviews | Active since Jun 2019
04 Nov 2024, 00:10
Bad bad bad service Betterlife!!
My mother was insured with Betterlife, the claiming process is very horrible with this service provider. Firstly they couldn't disclose my mother's cover amount. I was sent from pillar to post. Secondly I was told to email all the necessary documents to *** and the turnaround time is 24 to 48 hours. Nothing is happening. Their service is not good at all. I would rate their service 0 out of 5. It is really really bad.
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Replies (3)
BetterSure Financial Consultants's replyOfficial
04 Nov 2024, 09:06Hello Boitumelo
Thank you for bringing this to our attention. On behalf of the IUA team that administers life insurance policies, we apologise for the difficulties you are having with the claims process for your mother’s policy.
We have escalated this matter to the IUA team and will ensure the claim is tracked so you can urgently get the feedback you need. In the meantime, thank you for your patience.
Warm regards
BetterSure
Thank you for bringing this to our attention. On behalf of the IUA team that administers life insurance policies, we apologise for the difficulties you are having with the claims process for your mother’s policy.
We have escalated this matter to the IUA team and will ensure the claim is tracked so you can urgently get the feedback you need. In the meantime, thank you for your patience.
Warm regards
BetterSure
BetterSure Financial Consultants's reply04 Nov 2024, 09:06
Official
Hello Boitumelo
Thank you for bringing this to our attention. On behalf of the IUA team that administers life insurance policies, we apologise for the difficulties you are having with the claims process for your mother’s policy.
We have escalated this matter to the IUA team and will ensure the claim is tracked so you can urgently get the feedback you need. In the meantime, thank you for your patience.
Warm regards
BetterSure
Thank you for bringing this to our attention. On behalf of the IUA team that administers life insurance policies, we apologise for the difficulties you are having with the claims process for your mother’s policy.
We have escalated this matter to the IUA team and will ensure the claim is tracked so you can urgently get the feedback you need. In the meantime, thank you for your patience.
Warm regards
BetterSure
BM
Boitumelo M's updateReviewer Update
05 Nov 2024, 19:07They sent me a claim form to fill. I filled it in and sent it to *** with all the documents. I received a message saying my documents are outstanding. I called them they gave a new email adress to resend the documents to *** the wrong email address. They even trying not to pay for the other policy and my mother is also insured on both policies. I took screenshots from their WhatsApp platform that proves that my mother is insured on both policies. Better life is a ****. I claimed with absa bank hassle free, I also claimed with metropolitan life hassle free. But Betterlife is full of tricks.
BM
Boitumelo M's update05 Nov 2024, 19:07
Reviewer Update
They sent me a claim form to fill. I filled it in and sent it to *** with all the documents. I received a message saying my documents are outstanding. I called them they gave a new email adress to resend the documents to *** the wrong email address. They even trying not to pay for the other policy and my mother is also insured on both policies. I took screenshots from their WhatsApp platform that proves that my mother is insured on both policies. Better life is a ****. I claimed with absa bank hassle free, I also claimed with metropolitan life hassle free. But Betterlife is full of tricks.
BM
Boitumelo M's updateReviewer Update
13 Nov 2024, 04:19Christo storman didn't take the time to look at the documents that I have sent for a claim. He was very quick to reject the claim on the grounds that Mpho Legodi's claiming period has expired. It looks like he is confused and doesn't have the expertise to process a claim. It looks to me that he didn't take the time to look at the documents I have submitted to check who exactly I am claiming for. I am claiming for my mother who passed away on the 24th of August 2024. After I have made him aware of the mistake he made he just kept quiet, I never got a response from anyone. It looks like Betterlife is looking for every excuse in the book not to pay my two claims for my mother who was covered on both policies she had with better life. Companies like Betterlife don't have the best interests of consumers at heart. They frustrate claimants to the core and I think this is a ****.
BM
Boitumelo M's update13 Nov 2024, 04:19
Reviewer Update
Christo storman didn't take the time to look at the documents that I have sent for a claim. He was very quick to reject the claim on the grounds that Mpho Legodi's claiming period has expired. It looks like he is confused and doesn't have the expertise to process a claim. It looks to me that he didn't take the time to look at the documents I have submitted to check who exactly I am claiming for. I am claiming for my mother who passed away on the 24th of August 2024. After I have made him aware of the mistake he made he just kept quiet, I never got a response from anyone. It looks like Betterlife is looking for every excuse in the book not to pay my two claims for my mother who was covered on both policies she had with better life. Companies like Betterlife don't have the best interests of consumers at heart. They frustrate claimants to the core and I think this is a ****.