TL
Tshiamo L
1 reviews | Active since Dec 2013
02 Sept 2025, 11:45
Atrocious service
831 bad reviews - makes sense! Run! Run while you still can. Their service is atrocious. DO NOT consider this company. They don't respond to queries - they will simply ignore your communication to them - complete disregard for their clients. They have ignored my mails for the past 5 months. Save yourself the agony and go to their competitors.
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Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
02 Sept 2025, 12:00Hello Tshiamo
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it—even though we deeply regret that it’s been such a negative one.
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it—even though we deeply regret that it’s been such a negative one.
No client should ever feel ignored or disregarded, especially over a period as long as five months. We understand how frustrating and disheartening that must be, and we’re committed to investigating what went wrong and ensuring it doesn’t happen again.
In order for us to assist you as soon as possible please do the following:
1. Share the nature of your complaint so that we know which department to direct it to. Is it related to a claim in the short-term or life insurance space or is it service related where you would like to update your policy?
2. Confirm which email address you've been sending your queries to so that we can check if it is an attended mailbox.
In the meantime, we will check with our claims team if there is a registered claim under your profile to see if we can track any communication from you but if you provide us with the above information, it will come in handy for us to fast-track the process.
Warm regards,
BetterSure
In order for us to assist you as soon as possible please do the following:
1. Share the nature of your complaint so that we know which department to direct it to. Is it related to a claim in the short-term or life insurance space or is it service related where you would like to update your policy?
2. Confirm which email address you've been sending your queries to so that we can check if it is an attended mailbox.
In the meantime, we will check with our claims team if there is a registered claim under your profile to see if we can track any communication from you but if you provide us with the above information, it will come in handy for us to fast-track the process.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Sept 2025, 12:00
Official
Hello Tshiamo
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it—even though we deeply regret that it’s been such a negative one.
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it—even though we deeply regret that it’s been such a negative one.
No client should ever feel ignored or disregarded, especially over a period as long as five months. We understand how frustrating and disheartening that must be, and we’re committed to investigating what went wrong and ensuring it doesn’t happen again.
In order for us to assist you as soon as possible please do the following:
1. Share the nature of your complaint so that we know which department to direct it to. Is it related to a claim in the short-term or life insurance space or is it service related where you would like to update your policy?
2. Confirm which email address you've been sending your queries to so that we can check if it is an attended mailbox.
In the meantime, we will check with our claims team if there is a registered claim under your profile to see if we can track any communication from you but if you provide us with the above information, it will come in handy for us to fast-track the process.
Warm regards,
BetterSure
In order for us to assist you as soon as possible please do the following:
1. Share the nature of your complaint so that we know which department to direct it to. Is it related to a claim in the short-term or life insurance space or is it service related where you would like to update your policy?
2. Confirm which email address you've been sending your queries to so that we can check if it is an attended mailbox.
In the meantime, we will check with our claims team if there is a registered claim under your profile to see if we can track any communication from you but if you provide us with the above information, it will come in handy for us to fast-track the process.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
02 Sept 2025, 15:38Hello Tshiamo
We’ve reached out to all our client facing teams and found your query.
It appears the issue was service-related. Your initial email was received and attended to, but when you followed up with additional questions about the benefit—using the same email thread—those responses were unfortunately routed into a closed case on our system.
We’ve reached out to all our client facing teams and found your query.
It appears the issue was service-related. Your initial email was received and attended to, but when you followed up with additional questions about the benefit—using the same email thread—those responses were unfortunately routed into a closed case on our system.
As a result, the consultant handling your query did not receive a notification of the new messages, which led to the delay in follow-up. We sincerely apologise for the inconvenience this caused.
To prevent this from happening again, we’ve implemented a workaround that ensures follow-up emails are flagged appropriately, even if they relate to previously closed cases. We’re committed to ensuring your queries are handled without interruption and our service team is urgently looking into your query.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Sept 2025, 15:38
Official
Hello Tshiamo
We’ve reached out to all our client facing teams and found your query.
It appears the issue was service-related. Your initial email was received and attended to, but when you followed up with additional questions about the benefit—using the same email thread—those responses were unfortunately routed into a closed case on our system.
We’ve reached out to all our client facing teams and found your query.
It appears the issue was service-related. Your initial email was received and attended to, but when you followed up with additional questions about the benefit—using the same email thread—those responses were unfortunately routed into a closed case on our system.
As a result, the consultant handling your query did not receive a notification of the new messages, which led to the delay in follow-up. We sincerely apologise for the inconvenience this caused.
To prevent this from happening again, we’ve implemented a workaround that ensures follow-up emails are flagged appropriately, even if they relate to previously closed cases. We’re committed to ensuring your queries are handled without interruption and our service team is urgently looking into your query.
Warm regards,
BetterSure
Warm regards,
BetterSure
TL
Tshiamo L's updateReviewer Update
09 Sept 2025, 14:56Is the service team still urgently looking into my query?
The “ system issue” explanation may sound neat but seven working days later, I still have not received a response to the email I sent on 2 Sept at 16:22.
This proves that it is not a system problem but a complete failure of client service and accountability. If emails are a problem on your end, why has no one taken the initiative to pick up the phone and call me?
You ignored me for months privately and then apologised publicly to save face.
I cannot imagine how claims are handled if a query is addressed in this manner.
You ignored me for months privately and then apologised publicly to save face.
I cannot imagine how claims are handled if a query is addressed in this manner.
TL
Tshiamo L's update09 Sept 2025, 14:56
Reviewer Update
Is the service team still urgently looking into my query?
The “ system issue” explanation may sound neat but seven working days later, I still have not received a response to the email I sent on 2 Sept at 16:22.
This proves that it is not a system problem but a complete failure of client service and accountability. If emails are a problem on your end, why has no one taken the initiative to pick up the phone and call me?
You ignored me for months privately and then apologised publicly to save face.
I cannot imagine how claims are handled if a query is addressed in this manner.
You ignored me for months privately and then apologised publicly to save face.
I cannot imagine how claims are handled if a query is addressed in this manner.