Appalling Service
Worst service ever, I wouldn’t recommend. Two hours waiting to register a claim.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
01 Dec 2025, 10:44Hello Nhlanhla,
We sincerely apologise for the frustration you experienced while trying to register your claim. We understand how stressful it must have been to wait that long, and we're sorry that our service fell short of your expectations.
Due to last night’s severe storms across the country, we received a high volume of claims, which is unfortunately causing longer waiting times than usual.
Please rest assured that our team is attending to all claims as quickly as possible, and our service team consultant, Bonolo, will phone you directly to assist with registering your claim.
We will ensure that you urgently get the assistance you need to restore your trust in our HealthyHome insurance promise.
Warm regards,
BetterSure
We sincerely apologise for the frustration you experienced while trying to register your claim. We understand how stressful it must have been to wait that long, and we're sorry that our service fell short of your expectations.
Due to last night’s severe storms across the country, we received a high volume of claims, which is unfortunately causing longer waiting times than usual.
Please rest assured that our team is attending to all claims as quickly as possible, and our service team consultant, Bonolo, will phone you directly to assist with registering your claim.
We will ensure that you urgently get the assistance you need to restore your trust in our HealthyHome insurance promise.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply01 Dec 2025, 10:44
Official
Hello Nhlanhla,
We sincerely apologise for the frustration you experienced while trying to register your claim. We understand how stressful it must have been to wait that long, and we're sorry that our service fell short of your expectations.
Due to last night’s severe storms across the country, we received a high volume of claims, which is unfortunately causing longer waiting times than usual.
Please rest assured that our team is attending to all claims as quickly as possible, and our service team consultant, Bonolo, will phone you directly to assist with registering your claim.
We will ensure that you urgently get the assistance you need to restore your trust in our HealthyHome insurance promise.
Warm regards,
BetterSure
We sincerely apologise for the frustration you experienced while trying to register your claim. We understand how stressful it must have been to wait that long, and we're sorry that our service fell short of your expectations.
Due to last night’s severe storms across the country, we received a high volume of claims, which is unfortunately causing longer waiting times than usual.
Please rest assured that our team is attending to all claims as quickly as possible, and our service team consultant, Bonolo, will phone you directly to assist with registering your claim.
We will ensure that you urgently get the assistance you need to restore your trust in our HealthyHome insurance promise.
Warm regards,
BetterSure