Appalling and Incompetence Service

In May of this year 2025 i had a problem with my geyser and proceeded to register a claim with Bettersure. Bettersure sent one of their service providers immediately and the geyser was assessed resulting in the geyser being replaced for a new one which was all done within a day. I was so impressed with the level of service Bettersure provided i never imagined 4 months down the line things would change and i would be going through the worst of service imaginable with them. Last Friday 19th of September my recently installed geyser stopped heating up water and so Monday i called Bettersure to report the issue since the geyser should still be under warranty. Bettersure sent an assessor immediately who proceeded to report that all electrical wiring going to the geyser was fine and the manufacturer should be called to come assess the geyser since it's still under warranty. Today is Thursday and I have been calling every day following up on the claim and there seems to be so much confusion with the consultants as to what has to be done. They all seem to be continuously contacting the service providers who installed the geyser and the one that came to assess on Monday resulting in dead end for 4 days. Till today they still haven't spoken to the manufacturer and gained progress on the matter. I am so irritated right now because everytime i call they promise to call back with an update which has never happens all week. This is really *********** and very poor service from your consultants Bettersure I'm so disappointed