**** and *****ulent

The morning of 23 March while I was on my way to work I was ****** at gun point, what I had on me was my handbag that carried inside of it my iPhone 12 Pro Max 128g, driver’s license card, ID card etc. I contacted my mobile service provider Telkom to block my lost handset, I was then given an ITC ref no. I soon after headed to the nearest SAPS to open a case I was advised by the constable that assisted to write down an affidavit for my insurance company since I had mentioned to him that I’ve got an insurance, he than told me the insurance company will themselves make contact with SAPS need there be any other information that they would need. I logged in my claim on the 24 March 2023 via email attaching to it my Telkom invoice, sworn affidavit and pictures of my handset box, the following week I was than sent a consent form to fill and sign sent it back on the very same day. Long story short I was given the most horrifying, poor and unbearable service by BetterSure having me to do their job of running around like a headless chicken for an entire month of getting paper work and quotations that I had no absolute knowledge of sending it to them not getting no update regarding my claim having to be the one to call them time and again asking them what’s the latest update with my claim . Fast forward now to May month when they have to reach a settlement not forgetting to mention that my handset is no longer in the market, because Apple has since discontinued which now made the situation extremely harder than it has already been for me. Yet it written in black and white in page 21 clause 7 of the insurance policy where it stipulates the following “It’s important to always insure your possessions for their full replacement value. The replacement value is what it will cost you – at the time of your claim – to replace your old item with a new item.” Now they want to settle me for a way lesser amount than the amount I had covered my handset for, BetterSure is a huge **** and ***** since I pay them on a monthly basis their policy with no fail or excuse but when it comes to rendering the services that they have written down in their policy in black and white they fail to hold their end of the bargain…My whole claim experience has been horrific, disappointing, disgusting, frustrating, unprofessional and dissatisfying to say the least. And I’ve went as far as asking them to get me a brand new handset themselves for the “Sum insured” on my insurance contract with them and to not settle me with any money since it seems like the money payment is the issue here, however fulfilling their policy promise to me as their client. They lure people with lies all for they own benefit and I will expose them for what they actually are and what they do to their insured clients, this is just only the beginning of what’s about to unfold.