Alarming Business Practice

I received my notice advising that my policy for my house was about to each it’s 1 year anniversary and the premium would be increasing, upon closer inspection I noticed that the policy owner indicated was my husband which was extremely confusing considering I had completed the application with the Jamie-Lee Van Wyk, my banking details were provided and have been debited since the policy incepted. During the application process I confirmed that both me and my husband would be beneficiaries on this policy in the event that either one of us pass away the other would be able to claim however only my husband is indicated as the beneficiary on the policy and furthermore he is listed as my “partner” and not my spouse. Once I had received confirmation that my policy would be incepting in May 2023 I responded to the notification received from Jamie-Lee advising that I wanted to increase the cover amount, 1 year later I still have not received any response on that request. After receiving the notification that the premium would be increasing I sent a mail to client *** asking that the policy be amended with the correct info and did not receive any response I sent a follow-up mail and still did not get any response. It is now 4 days later and I still have not received any feedback on my request. These actions directly contravene the long term insurance act as well as the FAIS act the representative who sold this policy was completely negligent as well as the compliance that was conducted when verifying the information. Considering the amount of public outrage that has been going on with Old Mutual over the last few weeks you would think a lot more due diligence and care would be app**** to policies they are Underwritting, I will be reporting this to the Ombudsman and moving my policy to a more responsible insurer who doesn’t only communicate regarding premiums that need to be paid but rather strives to provide excellent and professional customer care post sale!