Adding Retrenchment Benefit

Dear Bettersure Customer Support,

I am writing to formally express my dissatisfaction with the poor service I have received while trying to add a retrenchment benefit to my policy. I have been sent back and forth multiple times, receiving inconsistent information and facing unnecessary delays.

Despite following all the required steps and providing the necessary documents, the bank is not aware of the type of letter required by your institution. This back-and-forth process is frustrating and unprofessional.

I don’t understand why this process is so difficult, especially since I already have a death benefit with the institution. It was easy for them to sign me up, canvas and add me to their cover, but now that I want to add a benefit, it has become a struggle. They seem efficient when it comes to covering you after death, but when you’re alive, it feels like they see you as a liability.

I expect Bettersure, as a service provider, to handle customer requests efficiently and transparently. Please escalate this matter and provide me with a clear resolution as soon as possible.

I look forward to your urgent response.