ABSOLUTE POOR SERVICE FROM BETTERLIFE INSURANCE

I first contacted better life to change banking details on my policy as the details they had were incorrect. they changed the details on the 23rd and then stated that my first payment would be +-R370 oh and then on the side line a R220 once off admin fee popped in as well, i queried this as per my policy it does not show this mysterious admin fee that they apparently can put in when they feel like it. I spoke to the call centre agent and informed them that my policy does not show this amount and that this is breach of contract as it is not on the policy, i was then given over to a Supervisor who informed me that i am lucky i am being billed this amount as it is usually higher than that and they don't have to include it in the policy, i asked them for proof of this and what the Supervisor was stating and she informed me that she would speak to her legal department and contact me back. WELL GUESS WHAT ITS THE 05/08/2015 13 DAYS LATER AND TO NO SURPRISE NO PHONE CALL OR NOTHING. But what can you expect as SERVICE in the country has gone for a ball of *******.