Absolute Incompetence

NO Client service. Absolute incompetence and arrogance espesially from Storm at FOGI and Maxime Adams at Standby Services . Logged an emergency at 09h30 this morning by 13h30 they have not been able to allocate a plumber to attend to a burst geyser. Their response, claims department is closed and there are no plumbers available, Try again tomorrow . I must now either switch off water until tomorrow, let the water keep running out of geyser or get my own plumber at 14h00 on a Saturday afternoon. My R 1500 a month premium as absolutely money well spent!!