Blacklisted without notification

The morning of the 5 march i phoned betta to ask how to make when i take my child out she got all ****y with then told me that i can take her out same day no payment what so ever after we talked and the night at 7 o clock she asked if i did pay all the 3 months i replyed back to say yes and after that she said i must not worry about anything as he lady that works with the accounts was in hospital and she will take it up with her after two weeks they blacklisted me without notify me with a email sms whats app or phone call to say i must still pay witch i wouldn't have a problem to do so just staight went and blacklisted me as i was phoning casper le roux they also said they would sort it out just to get and invoice to pay but was not notified from the start please can some one help me and phone me **********