Betshezi is a joke

I bought 3 bonusses immediately after one another on Sweet Bonanza 1000 on Betshezi's site and there was a system issue where the money was deducted from my account and i did not get the bonus i bought.

Then I opted in for the 100% bonus match on hot to burn where I deposited R250 and received R250 bonus on this slot with a x22 wagering and max cap of the amount deposited R250. I spinned with R5 and got a max win R5000 but obviously I can only get R250 as part of the deposit rules on the bonus. I then played a few bigger hands to het through the playthrough and it was obtained. Normally this site asks you if you want to play with your real funds or bonus money and I chose bonus money but all of a sudden I saw I had insufficient funds. Betshezi saw I got through the playthrough and immediately the bonus funds was allocated straight into my real funds and the game took my real funds and never informed my I made the playthrough or if I want to play with real money. So where I was suppose to be on R850 in real funds I ended up on R100. I would have never played this game in my life with my real money. I have sent Betshezi more than 10 mails since Saturday 17/05/2025 and Chevron rep**** they waiting for management. no feedback since then which is absolutely disgusting. They very quick to take the deposit but when it comes to a query you cant get hold of them.

I also checked their t'c and c'c and there is no way they can justify this behavior.

I demand my bonus that I successfully played through to be allocated to me as well as my original real money funds that the system used on this as well as all the other bonusses I bought without being able to play them.

Thank you