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On 25 September 2020 I ordered two Realistic Sweet Cute Reborn Baby Girl Dolls from Betofirstn. On 1 Sept I received an email from *** thanking me for my order and they will arrange shipment. On 17 Sept email from them giving a tracking link and saying that the order had arrived in destination country. Would I mind to wait for 5-10 days. In the meantime no parcel had arrived at our local post office. On 7 Oct email saying the parcel is very close to me, giving the tracking no again and asking me to wait for 5-7 days. Still no parcel at the local post office. On 28 Oct asking me to waiting another 5-10 days. Stillno parcel at the post office. On 7 Nov mail saying the parcel is already in the destination country. Please wait for 3-10 days. Still no parcel at the post office. On 10 Nov mail saying they will check with the carrier and confirm the shipping status. Give 5 days. If still not receive, we will give you the solution. Still nothing at the post office. On 12 Nov mail saying they will contact the carrier to speed up the delivery of the package. Please wait patiently for this good product. Still nothing. On 20 Nov mail saying as compensation, they can refund $2. Would I mind waiting for 1 week. If not delivered after 1 week, they can arrange a refund or resend the product. They are checking with logistic company. It is peak period. I said I do not want the refund, I want the product as this was Christmas present for my two granddaughters. On 21 Nov mail saying they will contactthe carrier to speed up the delivery of the package to ensure I receive the package as soon as possible. Pleas wait patiently for this good product. On 4 Dec. mail saying sincerely hope you'll receive soon. On 12 Dec confirm your address. If you still not receive it, we will give you a good solution. Still no package at the local post office. On 17 Dec. Sincerely hope you'll receive soon. On 5 January e-mail received from *** Sorry for keeping you waiting. You can refer to the attached picture. See if you received what is on the picture. The picture being of a completely different doll to what was originally ordered. I immediately let them know it was not what I ordered and sent a copy of my original order. On 9 Jan mail asking me to check at the post office again. (Nothing was said about the wrong order) Also they can applyh for $2 delay compensation for me. Another mail on 9 Jan saying they want to reiterate, as a seller, they finished submitting the goods to the logistics company. And the logistics company has shown that the delivery is completed. They have done everything they should do for this order. All their responsibility is completed at the moment the logistics shows the receipt. If you keep claiming that you have not received the goods. This is the responsibility of the post office. Please contact them to find the package for me. They have completed the delivery. THE PACKAGE WAS RECEIVED FROM THE POST OFFICE ON 12 JANUARY 2021. Two dolls which can be bought at our Local Pep Stores for R10 each was in the parcel = not the realistic dolls which were ordered. Now they state that the post office is responsible for the mix up. The more I tell them the post office is only responsible to deliver the parcel to the correct address the more they say I must contact the post office to deal with it. Nothing is now said about a refund for the incorrect goods sent. THE GOOD PRODUCT THEY KEPT REFERING TO TURNED OUT TO BE TWO CHEAP DOLLS AND NOT THE DOLLS ORDERED. Please assist me in this matter. Thank you