Brilliant after sales service

I bought a blow up mattress from Checkers Fourways in december last year and it sprung 3 leaks after only a few uses. I know better than to complain to Checkers in general because they really don't care and are useless at Customer Service so I went directly to the South African Distribution company for "Bestway" products SEAGULL LIFESTYLE & LEISURE PRODUCTS. I got a very quick response from Alexi Prodromou (Sales & Marketing Director) who immediately took responsibility and apologised profusely. She did not blame Checkers or pass me on to someone else or try to weasel her way out of it....she couriered another mattress to me within 4 days. No that's customer service!!!! Well done Alexi!!!!