Worst service received from Liezel Classen from best med.

I received the worst ever service that I have ever received from Liezel Classen today She was rude and had the audacity to even laugh at me over the phone when I expressed how I am dissatisfied with her tone. I asked to speak to someone else and she hung up the phone on me and when I called again less then a minute later I was informed that the close at 12pm and have left this was at 12:04 there after i was assisted by boitumelo who is from a differentdivisionbut managed to politely clarify my concern. I am a patient admitted in hospital and have been here for 3 days awaiting approval from bestmed for am MRI scan and all I wanted was to understand the reason for the delay in approval which is unnecessarily prolonging my stay in hospital. However Liezel unnecessarily raised her voice at me saying that they don't work on a Saturday. After addressing her attitude instead of am apology she said to me she doesn't know what I want from her. There is no way that I will pay R99 000 annually for medical aid for such pathetic service I'd rather pay more for better service than this. Liezel Classen is the reason why I will take my R100 000 annual contribution elsewhere at the end of the year. I am definitely done with bestmed.