WORST SERVICE IN 30 YEARS - BESTMED CIRCUS ROLLS ON

<p>I am going to write to the CEO or board and hopefully be able to solicted a response from Bestmed and their hopeless staff who do not have a cookin clue of customer service to say the least! I have been given the run around since 14/12/2016. I am trying to get authorisation for orthodontic procedures for both my children and whilst having sent all outstanding requirents on 14/12/2016 I am still waiting and stand the chance of losing my benefits for this year. Between Neil Mitchell, Sandy Francis and even a supervisorTersia Maritz they have failed to assist me and in all cases have the decencey to revert to me, their customer. I explained over and over that the practice is closing and the doctor kindly offered to keep me open - yet no joy. The best I got was Neil phoning me and apologising admitting delay on their side and did not know how to say sorry. He then advised that the Dr can continue with the service and he will advise in writing - still no mail today (21/12). This is the worst service I have received in my 30years + in the customer service arena.</p> <p> </p> <p>Yusuf Effendi</p> <p>Membership ********** - ********** 376</p>