BH
Brandon H
1 reviews | Active since Oct 2015
10 Apr 2024, 11:10
Worst Medical Aid/Business in South Africa
If I could give 0 stars. Their only concern is money, they will spit in your face time-and-time again and go against the terms of their contract citing some nonsensical and ludicrous reasoning. I don't think they ever paid for anything in the years I was with them. It's baffling, shocking and embarrassing. Save your money and your time, go with another provider.
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Replies (4)
Bestmed Medical Scheme's replyOfficial
10 Apr 2024, 14:36Dear My Harris
We would like to extend our sincere apologies for any dissatisfaction you may have experienced with the service you received.
Your membership is currently active. As a reminder, premiums are payable every month on the selected debit order date to maintain your membership benefits and privileges.
Please see rules Regarding Premiums:
Please see rules Regarding Premiums:
As per section 13.1, the total monthly subscriptions payable to the Scheme by or in respect of a Member are determined based on the criteria specified in Annexure A of the Rules, subject to any amendments made from time to time. These subscriptions may be based on factors such as income, number of Dependents, or both.
Furthermore, section 13.2.2 specifies the consequences of non-payment or partial payment of subscriptions. If subscriptions owed to the Scheme are not paid by the due date, as indicated in section 13.2.1, the Scheme has the right to suspend membership due to non-payment or partial payment of subscriptions. This suspension takes effect from the 1st day of the month for which subscriptions are due and not received, and written confirmation of the suspension will be issued to the Members involved
Kind Regards
Bestmed Medical Scheme
Furthermore, section 13.2.2 specifies the consequences of non-payment or partial payment of subscriptions. If subscriptions owed to the Scheme are not paid by the due date, as indicated in section 13.2.1, the Scheme has the right to suspend membership due to non-payment or partial payment of subscriptions. This suspension takes effect from the 1st day of the month for which subscriptions are due and not received, and written confirmation of the suspension will be issued to the Members involved
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply10 Apr 2024, 14:36
Official
Dear My Harris
We would like to extend our sincere apologies for any dissatisfaction you may have experienced with the service you received.
Your membership is currently active. As a reminder, premiums are payable every month on the selected debit order date to maintain your membership benefits and privileges.
Please see rules Regarding Premiums:
Please see rules Regarding Premiums:
As per section 13.1, the total monthly subscriptions payable to the Scheme by or in respect of a Member are determined based on the criteria specified in Annexure A of the Rules, subject to any amendments made from time to time. These subscriptions may be based on factors such as income, number of Dependents, or both.
Furthermore, section 13.2.2 specifies the consequences of non-payment or partial payment of subscriptions. If subscriptions owed to the Scheme are not paid by the due date, as indicated in section 13.2.1, the Scheme has the right to suspend membership due to non-payment or partial payment of subscriptions. This suspension takes effect from the 1st day of the month for which subscriptions are due and not received, and written confirmation of the suspension will be issued to the Members involved
Kind Regards
Bestmed Medical Scheme
Furthermore, section 13.2.2 specifies the consequences of non-payment or partial payment of subscriptions. If subscriptions owed to the Scheme are not paid by the due date, as indicated in section 13.2.1, the Scheme has the right to suspend membership due to non-payment or partial payment of subscriptions. This suspension takes effect from the 1st day of the month for which subscriptions are due and not received, and written confirmation of the suspension will be issued to the Members involved
Kind Regards
Bestmed Medical Scheme
BH
Brandon H's updateReviewer Update
10 Apr 2024, 15:54Well I paid and then you cancelled immediately. I will be filing a complaint with the police for theft as well as going to the ombudsman. You have essentially ****** the money I just gave you and then cancelled my membership WITHOUT WARNING. This is highly unprofessional. The bank makes a mistake, you suspend my service without even telling me, I pay you, and then you cancel my coverage?
Highly suspicious and unprofessional behaviour from a service provider. Absolutely appalling. I will make this a public reply so people can see that Bestmed seeks to punish and ***** from those who speak out.
Highly suspicious and unprofessional behaviour from a service provider. Absolutely appalling. I will make this a public reply so people can see that Bestmed seeks to punish and ***** from those who speak out.
BH
Brandon H's update10 Apr 2024, 15:54
Reviewer Update
Well I paid and then you cancelled immediately. I will be filing a complaint with the police for theft as well as going to the ombudsman. You have essentially ****** the money I just gave you and then cancelled my membership WITHOUT WARNING. This is highly unprofessional. The bank makes a mistake, you suspend my service without even telling me, I pay you, and then you cancel my coverage?
Highly suspicious and unprofessional behaviour from a service provider. Absolutely appalling. I will make this a public reply so people can see that Bestmed seeks to punish and ***** from those who speak out.
Highly suspicious and unprofessional behaviour from a service provider. Absolutely appalling. I will make this a public reply so people can see that Bestmed seeks to punish and ***** from those who speak out.
Bestmed Medical Scheme's replyOfficial
11 Apr 2024, 09:56Dear Brandon,
I am writing to confirm the termination of your membership with us, as per your request received on April 10, 2024. We understand your decision and have processed the termination accordingly
Please note that we attempted to reach you via telephone to clarify the situation, unfortunately, we were unable to connect. Nevertheless, we have proceeded with the termination process based on the information provided in your request.
As you were an arrear paying member, the payment received was allocated for the month of March. Consequently, your membership has been terminated effective immediately, as per your instructions not to attempt to collect premiums for the month of April going forward.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply11 Apr 2024, 09:56
Official
Dear Brandon,
I am writing to confirm the termination of your membership with us, as per your request received on April 10, 2024. We understand your decision and have processed the termination accordingly
Please note that we attempted to reach you via telephone to clarify the situation, unfortunately, we were unable to connect. Nevertheless, we have proceeded with the termination process based on the information provided in your request.
As you were an arrear paying member, the payment received was allocated for the month of March. Consequently, your membership has been terminated effective immediately, as per your instructions not to attempt to collect premiums for the month of April going forward.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's replyOfficial
15 Apr 2024, 10:51Dear Mr Harris
Please be informed that your enquiry has been escalated to our membership department for further assistance.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply15 Apr 2024, 10:51
Official
Dear Mr Harris
Please be informed that your enquiry has been escalated to our membership department for further assistance.
Kind Regards
Bestmed Medical Scheme