SB
Sonel B
1 reviews | Active since Oct 2012
13 Apr 2026, 10:06
Worst medical aid. Stay far away. They dont help and dont pay
Worst medical aid ever. STAY AWAY. As soon as you need help they decline left right and centre. Diagnoses Encephalitis. Neurologist want to do a Lunbar Punch and gets declined. THIS IS WHY I HAVE A MEDICAL AID IN CASES LIKE THIS AND THEN YOU DECLINE. WHAT A LOAD OF BULL****TERS. NEVER CLAIM AND JUST TAKE MY MONEY AND DECILNE WHEN HELP IS NEEDED. YOU ARE USELESS
PLEASE SAY FAR AWAY FROM BESTMED
Helpful (0)
Replies (1)0
Replies (1)
Bestmed Medical Scheme's replyOfficial
02 Jun 2026, 13:34Dear Sonel
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delayed response to your complaint. Due to a technical issue, we were unable to respond to certain HeloPeter complaints timeously. The issue has since been resolved.
We are sorry to hear about your experience and understand your frustration regarding the authorisation outcome for the recommended procedure. We appreciate how concerning this situation must be, particularly when dealing with a serious medical condition.
As we cannot discuss specific clinical or benefit information on a public platform, please provide us with your membership number via private message or contact our Service Team so that we can investigate and provide detailed feedback.
Kind Regards
Bestmed Social Media Team
Bestmed Social Media Team
Bestmed Medical Scheme's reply02 Jun 2026, 13:34
Official
Dear Sonel
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delayed response to your complaint. Due to a technical issue, we were unable to respond to certain HeloPeter complaints timeously. The issue has since been resolved.
We are sorry to hear about your experience and understand your frustration regarding the authorisation outcome for the recommended procedure. We appreciate how concerning this situation must be, particularly when dealing with a serious medical condition.
As we cannot discuss specific clinical or benefit information on a public platform, please provide us with your membership number via private message or contact our Service Team so that we can investigate and provide detailed feedback.
Kind Regards
Bestmed Social Media Team
Bestmed Social Media Team